Misleading
Very disappointing experience. I signed up for the 7-day free trial and unfortunately forgot to cancel it before the trial ended. I was then automatically charged €26 and placed on a 12-month commitment. What really disappointed me was the response from customer service when I contacted them. Rather than simply cancelling the subscription, I was told that the only “solution” they could offer was to change it to a 3-month plan at €39 per month, meaning I would still have to pay for a service I don't want. I have been very clear that I do not want either the 12-month plan or the 3-month plan. The app isn't particularly good for our needs and, having tried it, I have no interest in continuing with it. I find the whole experience frustrating and feel that the subscription terms and consequences of the free trial were not clear enough when I signed up. My advice to anyone considering the free trial: read the subscription terms very carefully and set a reminder to cancel before the 7 days are over. Otherwise, you may find yourself committed to a plan you never intended to purchase. I'm currently trying to get the subscription cancelled and the €26 refunded. Hopefully customer service will resolve this fairly, but based on my experience so far, I would not recommend the service.